FAQ

Shipping & delivery

How long will my order take?
Orders are processed and dispatched within 1–5 business days (usually 1–3). Most orders then arrive within 7–14 business days. Peak seasons and customs can add a few days.

How much is shipping?
US, Canada, UK, Australia, the EU and most of Asia: $3.99, or free on orders of $25 or more. Rest of world: $5.99, or free on orders of $40 or more. Express shipping is available at checkout in select countries.

Can I track my order?
Yes. Every order includes tracking. We email your tracking number as soon as your order ships. Tracking can take 2–4 days to show its first update.

My order came in more than one package. Is that normal?
Yes. Items may ship from different warehouses. You'll get tracking for each package.

Will I pay customs or import fees?
Orders shipped outside the US may be subject to import duties or taxes in your country. These are the recipient's responsibility.

Returns & refunds

What is your return policy?
You can return items within 30 days of delivery if they're unused and in their original condition. Email support@gizlux.com with your order number first. Please don't send items back without contacting us, because returns do not go to the address on the package. See our full Refund Policy.

What if my item arrives damaged, faulty or wrong?
Contact us within 30 days of delivery with a photo. We'll send a replacement or issue a full refund at no cost to you. In most cases you won't need to send anything back.

What if my parcel never arrives?
If your order hasn't arrived within 30 days of dispatch, contact us and we'll send a replacement or issue a full refund.

How long do refunds take?
Once approved, refunds go back to your original payment method. Your bank may take 5–10 business days to show them.

Heated jackets & winter gear

What size should I order?
Our heated jackets and coats tend to run small. We recommend ordering one size up, especially if you'll wear layers underneath. Check the size chart on each product page and compare it with a jacket you already own.

Is a battery included?
No. Power banks are not included unless the product page says so. The heating works with any standard USB power bank (5V 2A). A 10,000mAh power bank gives about 6–10 hours, depending on the heat level.

Is it safe?
Yes. The heating runs on low-voltage 5V USB power. Don't use damaged cables, and unplug the power bank when you're not wearing the jacket.

Can I wash it?
Yes. Unplug and remove the power bank, then hand wash or use a gentle machine cycle in a laundry bag. Air dry. Don't tumble dry, iron or dry-clean it.

Dog costumes & pet products

How do I pick the right dog costume size?
Measure your dog's neck, chest (widest part, behind the front legs) and back length (neck to base of tail), then compare with the size chart on the product page. If your dog falls between sizes, or has a deep chest or thick coat, choose the larger size.

Are costumes comfortable for my pet?
Always supervise your pet while they're wearing a costume. Take it off if they seem stressed, and never leave a costume on during unsupervised time or overnight.

Can I return pet grooming tools?
For hygiene reasons, grooming tools that have been used on a pet can only be returned if they're faulty.

Orders & payment

What payment methods do you accept?
We accept PayPal. In many countries, PayPal also lets you pay with a debit or credit card without a PayPal account. Checkout is secure and encrypted, and we never see or store your card details.

Can I change or cancel my order?
Contact us within 12 hours to fix an address. Orders can be cancelled for a full refund any time before they ship.

Will accessories fit my device?
Accessories are compatible with the models listed on each product page. Gizlux is not affiliated with Apple, Samsung or other device brands.