Refund policy

We want you to love your Gizlux purchase. If you are not completely satisfied, you may return it within 30 days of delivery.


Eligibility

  • Items must be unused, in their original condition and packaging where possible.
  • - For hygiene reasons, pet grooming tools that have been used on a pet can only be returned if they are faulty.
  • - Please include your order number with every return.

How to start a return

  1. Email us at aaronsaclolo891@gmail.com with your order number and reason for the return.
  2. 2. We will reply within 1-2 business days with return instructions and the return address.
  3. 3. Please do not send items back without contacting us first, as returns do not go to the address on the package.

Damaged, defective or incorrect items

If your item arrives damaged, faulty or not as described, contact us within 30 days of delivery with a photo. We will send a replacement or issue a full refund at no cost to you, and in most cases you will not need to return the item.

 

Refunds

Once your return is received and inspected (or your claim is approved), we will issue a refund to your original payment method. Please allow 5-10 business days for it to appear, depending on your bank.

 

Return shipping

For change-of-mind returns, return shipping is the customer's responsibility. For damaged, defective or incorrect items, we cover it.

 

Exchanges

Want a different color? Contact us and we will arrange it.

 

Cancellations

Orders can be cancelled for a full refund before they ship. Contact us as soon as possible.