Refund policy

We want you to love your Gizlux purchase. If you're not completely satisfied, you can return it within 30 days of delivery.

Eligibility

Items must be unused and in their original condition, in the original packaging where possible.
For hygiene reasons, pet grooming tools that have been used on a pet can only be returned if they're faulty.
Please include your order number with every return.

How to start a return

Email support@gizlux.com with your order number and the reason for your return.
We'll reply within 1–2 business days with return instructions and the return address.
Please don't send items back without contacting us first, because returns do not go to the address on the package.

Damaged, defective or incorrect items

If your item arrives damaged, faulty or not as described, contact us within 30 days of delivery with a photo. We'll send a replacement or issue a full refund at no cost to you. In most cases you won't need to return the item.

Refunds

Once we've received and inspected your return (or approved your claim), we'll refund your original payment method. Your bank may take 5–10 business days to show the refund.